What is the step in the communication cycle where the listener asks a question?

In the communication cycle, the step where the listener asks a question is referred to as feedback. Feedback is an essential component of effective communication, as it allows the listener to engage with the information being shared. When a listener asks questions, they clarify, confirm, or express confusion about the message received. This interaction ensures that the conversation is two-way and helps to improve understanding between the parties involved.

The importance of feedback lies in its role in ensuring the original message was understood as intended. By asking questions, the listener provides the speaker with insight into their comprehension and can help address any misunderstandings or ambiguities. This step is critical in environments like sterile processing, where precise communication can significantly affect patient safety and procedural outcomes.